Contact the Editorial Team

Last updated 15 July 2026.

We welcome contact from readers, consumer-advocacy organisations, regulators, researchers and press. This page lists the correct channels for each type of enquiry and our commitments on response time.

Editorial correspondence. All editorial correspondence, including tips, reader feedback, correction requests and story ideas, should be sent to [email protected]. Bronte Farraday, our editor, personally reads every email sent to that address.

Response times. We commit to a first response within five business days for general correspondence, within two business days for time-sensitive story enquiries, and within twenty four hours for confirmed factual corrections to published articles.

Complaints procedure. Complaints about our coverage should be raised first with the editorial team via [email protected]. Please include the specific article URL, the passage in question, and the correction sought. We commit to a written response within fourteen days. Where a complaint is upheld we publish a dated correction in place and, where appropriate, a follow-up note.

Postal address. Oren Player Solutions Pty Ltd, Suite 5 Level 4, 55 Collins Street, Melbourne VIC 3000, Australia. Postal correspondence is opened on business days.

Press enquiries. Journalists working on stories that touch our coverage areas are welcome to contact the editor directly. We are happy to speak on the record for attribution or on background for context.

Regulatory correspondence. ACMA, AUSTRAC, ASIC and OAIC correspondence should be sent to the registered office by post as well as to the editorial email for prompt attention.

Not a help service. We are not a gambling help service. If you are seeking help with gambling harm, GambleAware is on 1800 858 858, twenty four hours a day, free and confidential. Gambling Help Online (gamblinghelponline.org.au) offers web chat.